A part of my Ocean Casino review was to look through the website and test out the games. I found that the platform had a simple and straightforward layout that is brightly colored and welcoming. It’s also easy to navigate, and this is a huge plus if you’re not tech-savvy like me. I also found that the casino games could be accessed through the icons at the top of the screen.
The games work on most browsers such as Chrome, Firefox, Internet Explorer and Edge; however, you will need to install a flash player to access online games. The good news is that this is free and easy to download.
I also found that the website is optimized for mobile and tablet play. At the time of this review, there was no mobile app to download and install; however, the fact that the casino can be accessed via your smartphone or tablet is a huge consolation.
So I found that you can access most of the games and take advantage of the sign-up offers via your mobile devices.
The only drawback is that a few of my favorite casino games are not available when accessing the desktop site via my mobile device. However, these issues are minor, and overall, my experience was absolutely incredible.
Serving the customers
A strong customer support structure should never be underestimated when it comes to playing at an online casino. This is because you never know when you may need assistance, and it’s always good to know that help is there when you need it.
Any online operator that does not have a strong support structure will not be able to resolve your issues and questions timeously, and this could prove to have a negative impact on your overall experience with the site.
So I decided to take an in-depth look at the customer support at Ocean. I was relieved to find that there are a number of contact options available to me as a player. So it’s a lot easier to get in touch when you need to.
So you basically have access to the live chat function, which is the most effective way of getting in touch with a representative and is available from 10 AM to 10 PM seven days a week.
Additionally, you may contact the helpdesk by email or telephone. However, please note that these options are closed outside of 10 AM to 10 PM. So if you happen to experience an issue, and it is either before 10 AM in the morning or after 10 PM at night, then your best bet is to send an email.
The good news is that once the lines open up at 10 AM, you should receive a response to your email fairly quickly.
Reaching the outer limits
When it comes to limits, the operator does not advertise the associated limits of each game. However, from my experience, I can tell you that the slots have a much lower entry limit, and you can wager less than a dollar on these types of games. However, when it comes to the live casino offerings, such as blackjack, the minimum betting limit would definitely be higher than that.
So if you’re visiting the site for the first time and don’t want to spend a lot of money wagering, then I suggest you stick to slot games. But, if you consider yourself skilled at table games, don’t let the limits stop you from putting your skills to the test.
As I mentioned earlier, Ocean Casino’s live game offerings are rather limited. However, baccarat and blackjack lovers will find popular variants like EZ baccarat and Spanish 21 available to play. There is also a small selection of craps for more casual and adrenaline-rushing gameplay. But overall, compared to other online casinos, like Hard Rock casino which we took a closer look at in our Hard Rock casino review, the live casino offering is quite limited, but we believe that Ocean Casino will keep adding more games to its portfolio in the near future.